Draft — pending professional legal review
This document is a working draft. It has not yet been reviewed or approved by a qualified solicitor. It does not constitute legal advice. LocalCard will publish the finalised version before launch.
Complaints and Contact
Last updated: August 2026
How to make a complaint
If you are unhappy with any aspect of LocalCard's service, we want to hear from you. Please contact us with full details of your complaint. We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days.
What to include
- Your name and contact details
- A clear description of your complaint
- What outcome you are seeking
- Any relevant dates or reference numbers
Escalation
If you are not satisfied with our response, you may escalate your complaint. For complaints relating to data protection, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
To submit a complaint, please use our contact form.