Draft — pending professional legal review
This document is a working draft. It has not yet been reviewed or approved by a qualified solicitor. It does not constitute legal advice. LocalCard will publish the finalised version before launch.
Refund and Cancellation Policy
Last updated: August 2026
Cancellation
You may cancel your LocalCard membership or business partner subscription at any time by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access to your membership benefits until the end of the paid period.
Refunds
LocalCard subscriptions are billed monthly. We do not offer partial refunds for unused days within a billing period. If you believe you have been charged in error, please contact us within 14 days of the charge and we will investigate.
Statutory rights
Nothing in this policy affects your statutory rights under UK consumer law. If you are a consumer, you may have a right to cancel within 14 days of your first subscription payment under the Consumer Contracts Regulations 2013, unless you have already accessed the digital service. By completing your membership sign-up and accessing your digital membership card, you acknowledge that the service has commenced and you may lose your right to a 14-day cooling-off period refund.
Failed payments
If a payment fails, we will notify you by email. Your membership will remain active for a short grace period while we attempt to collect payment. If payment cannot be collected, your membership will be suspended until payment is made.
Questions about your subscription or a charge? Contact us.